Publications

Displaying 377 - 384 of 428 publications

Common data, common sense - Modernising information management in councils

Councils need to improve the way they manage data and information.

Managing rent arrears - Getting the balance right

The study finds that the £44 million rent arrears bill in Scotland could be reduced by as much as £8 million if councils and Registered Social Landlords (

The Agricultural Business Improvement Scheme

Robert Black, the Auditor General for Scotland has reported to the Parliament on the Agricultural Business Improvement Scheme (ABIS).

Safe and sound - A study of community partnerships in Scotland

Within the last two years local authorities in Scotland have succeeded in setting up community safety partnerships to help create safer places for people to liv

Benchmarking refuse collection - A review of councils' refuse collection services

Council refuse collection services are much more efficient than they used to be following the wide-spread introduction of kerb-side wheelie bins and bigger refu

A clean bill of health? A review of domestic services in Scottish hospitals

This report shows there is a wide variation in cleaning costs for hospitals which cannot be explained by the size of hospital, higher productivity or quality of

Can't get no satisfaction? - Using a GAP approach to measure service quality

Best Value emphasises the importance of ensuring a customer/citizen focus across all local government services.

Understanding our business - Management information for DLOs and DSOs and other operational services

Scottish councils could improve the performance of their Direct Labour Organisations and Direct Service Organisations (DLOs/DSOs) by following guidelines publis