Publications
Displaying 377 - 384 of 428 publications
Common data, common sense - Modernising information management in councils
Councils need to improve the way they manage data and information.
Managing rent arrears - Getting the balance right
The study finds that the £44 million rent arrears bill in Scotland could be reduced by as much as £8 million if councils and Registered Social Landlords (
The Agricultural Business Improvement Scheme
Robert Black, the Auditor General for Scotland has reported to the Parliament on the Agricultural Business Improvement Scheme (ABIS).
Safe and sound - A study of community partnerships in Scotland
Within the last two years local authorities in Scotland have succeeded in setting up community safety partnerships to help create safer places for people to liv
Benchmarking refuse collection - A review of councils' refuse collection services
Council refuse collection services are much more efficient than they used to be following the wide-spread introduction of kerb-side wheelie bins and bigger refu
A clean bill of health? A review of domestic services in Scottish hospitals
This report shows there is a wide variation in cleaning costs for hospitals which cannot be explained by the size of hospital, higher productivity or quality of
Can't get no satisfaction? - Using a GAP approach to measure service quality
Best Value emphasises the importance of ensuring a customer/citizen focus across all local government services.
Understanding our business - Management information for DLOs and DSOs and other operational services
Scottish councils could improve the performance of their Direct Labour Organisations and Direct Service Organisations (DLOs/DSOs) by following guidelines publis